1. Click the VIEW BOOKING button from your confirmation email or SIGN IN from the BOOKINGS page.
2. It will redirect you to your booking and allow you to cancel your booking. Wait for the WIDGET to download and SIGN IN.
Please note that we have a strict cancellation policy. We only allow cancellations 3 hours prior your booking time. If it is past that time, you will NOT be able to cancel as you have forfeited the booking.
Alternatively, you can click SIGN IN from our home page to be redirected to our sign in page. Go to your bookings and select the booking you want to cancel.
If you have any issues please send us a text to +61 (0) 412 719 311 (NO CALLS) or email us on firstname.lastname@example.org, this is not an acceptable method of cancellation at the last minute. We are with clients and therefore not checking emails/texts, we check periodically so make sure you contact us ahead of time.
HOW CAN I CANCEL OR CHANGE MY BOOKING TIME OR SERVICE?
For best results, we recommend coming in after you have left 2 weeks worth of growth.
However, as we are known for correcting brow mishaps, you can come at any point even immediately after having your brows done elsewhere to have them fixed by us.
HOW DO I PREPARE FOR MY BOOKING?
You can find our price list when you try to book on our booking widget.
HOW MUCH ARE YOUR SERVICES?
At the bookings page, you will see an “Enter Code” button located at the right side above the services. Enter your promo code there and it will be applied to your booking as soon as you check out.
I HAVE A PROMO CODE, HOW CAN I USE IT?
Our booking is a self-service system similar via our fully mobile responsive website. We do not accept email or phone bookings. If you encounter an issue and need help with your booking, you may contact our helpdesk on email@example.com or send us a text at +61 (0) 412 719 311 (NO CALLS) for assistance.
CAN I EMAIL OR CALL TO MAKE A BOOKING?
Try refreshing your page or clearing your cookies. You can also try to book using Incognito or a different browser or device.
If you continue experiencing the problem, please contact our helpdesk on firstname.lastname@example.org or send us a text at +61 (0) 412 719 311 (NO CALLS) for assistance.
THE SESSION EXPIRED, WHAT DO I DO?
We only accept online credit card payments. Strictly no cash payments.
Payment is SSL 128 Bit Encrypted through SquarePOS. All MAJOR cards are accepted including AMEX. No cash payments. Payments upfront at time of booking required.
WHAT ARE YOUR PAYMENT METHODS?
At Brow & Makeup Studio, we do not do refunds. This is stated as part of our cancellation policy. When you cancel within our 3-hour cancellation window, your account will automatically be credited the same value of your cancelled booking.
Once you book, it is binding so you need to make sure you book for the right service, time, etc. If not, you will be given a chance to update your booking. View “How can I change my booking time/service” above to learn more on how to update your booking.
I CANCELLED MY BOOKING, DO I GET A REFUND?
For fraud prevention, our system only accepts payment when the your card details matches your profile details. You need to make sure your Profile Name matches your Card Name.
Please also refrain from trying to use your card multiple times for a payment to a booking when an error occurs. If you try to do it too often for the same amount, it will block the card.
If you need to change your profile details to match your Card Name, please contact us through live chat or send us an email through email@example.com so one of our Client Care Officers can assist you.
WHY WON'T THE SYSTEM ACCEPT MY PAYMENT?
Payments upfront at time of booking required. Online payments secure your bookings. If booking is not paid, your booking will be automatically cancelled by the system.